McLaren VisualsShort-form video, done for you

What happens when something goes wrong — our service levels

What happens when something goes wrong

Most services go quiet about this. Here's exactly how the machine behaves when a render breaks, a channel drops, or a claim goes too far — because how we handle the bad days is the real product.

Our service, when it counts

Nothing posts without your yes — unless you choose auto-posting
By default every reel waits in your Approve queue and only goes live when you tap approve — there is no hidden path that posts behind your back. If you'd rather we post on cadence for you, auto-posting is a setting you turn on yourself; until you do, you approve every post.
A reel fails our quality check → we rebuild it, you never see the broken one
Before anything reaches you, each video is decoded end to end and checked for a truncated clip, a silent voiceover, or a broken render. A hard fail is caught and rebuilt automatically — the flawed cut never lands in your queue.
A caption over-claims → we hold it before it can post
Every caption passes an honesty check right at the approve step — it won't let a can't-back-it-up boast or a fake-urgency line through. Anything that trips it is held before it can go out. We'd rather hold a post than publish a claim you can't stand behind.
Your Instagram disconnects → we hold, we don't guess
If a channel's connection lapses, posting stops and waits rather than guessing where to publish — and it flags for a human to reconnect it. Nothing is fired into the void.
We can't reach your website to grade it → we say so, we don't invent a score
If a site is unreachable, the report card tells you that plainly instead of printing a made-up grade. We never show a number we didn't actually measure.
You cancel → you keep the month, get your reels, and 90 days to come back
Your first 90 days are one agreement, so that window is a commitment on both sides — and if you don't like it inside it, we refund you. After 90 days it's month to month: cancel any time from your dashboard, keep access through the month you've already paid for, and keep every video we made. You keep access through the month you've already paid for; then your account pauses and we send you a link to download your finished reels. We keep everything for at least 90 days, so come back whenever — it's all still there.

These aren't just words on a page — each one is a behavior built into the system and covered by automated tests, so it keeps being true as the product grows. What we deliberately never claim: a specific number of customers, views, or an uptime percentage we can't measure honestly.

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